Create X Brand – Refund on Cancellation Policy
Effective Date: [01.02.2024]
Thank you for choosing Create X Brand. Our Refund on Cancellation Policy outlines the terms and conditions regarding refunds for services, courses, and merchandise purchased through our website createxbrand.com.
1. Refund Eligibility
a. Services:
Refunds for creative services, such as graphic design, motion graphics, and digital marketing, will be considered on a case-by-case basis. Please contact our customer support team at contact@createxbrand.com to discuss your specific situation.
b. Courses:
Refunds for courses are subject to the terms and conditions outlined during the course enrollment process. Typically, refunds may be granted within a specified period after the course start date. After this period, refunds may not be available.
c. Merchandise:
Refunds for merchandise are provided if the items are returned in their original condition within a specified period after the purchase date. Shipping and handling fees are non-refundable.
2. Requesting a Refund
a. Services and Courses:
To request a refund for services or courses, please contact our customer support team at contact@createxbrand.com. Provide detailed information about your purchase and the reason for your refund request.
b. Merchandise:
To initiate a refund for merchandise, please follow the instructions provided in our Shipping and Returns Policy. Return the item(s) in their original condition along with the order confirmation.
3. Processing Time
a. Services and Courses:
Refunds for services and courses will be processed within a reasonable timeframe after approval. The processing time may vary depending on the nature of the service or course.
b. Merchandise:
Refunds for merchandise will be processed after we receive and inspect the returned items. Please allow for processing and shipping time.
4. Exceptions
a. Digital Products:
Refunds may not be available for digital products, including downloadable templates and digital course materials, unless there is a proven defect or issue with the product.
b. Late or Missing Refunds:
If you haven’t received your refund within the specified timeframe, please contact us at contact@createxbrand.com.
5. Contact Information
For refund inquiries or assistance, please contact our customer support team at contact@createxbrand.com or visit our office at A204, Saheed Nagar, Bhubaneswar, Odisha, India.
Create X Brand reserves the right to update or modify this Refund on Cancellation Policy at any time. It is your responsibility to review this policy periodically for any changes.